Terms & Conditions


ALL REFERENCES TO THE COMPANY REFER TO Garstang Print Solutions Limited T/A Colin Cross Printers


Estimates are based on the company’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs. 


The company reserves the right to charge the amount of any taxes, value added tax, duties or royalties, etc, which are payable, whether or not included on the estimate or invoice. PRELIMINARY WORK All work carried out, whether experimentally or otherwise, at the customer’s request shall be charged. 


A charge may be made to cover additional work involved where either the copy supplied is not clear and legible or the artwork, graphics and copy on supplied disks cannot be used. 


Proofs of all work including photographs may be submitted for customer’s approval and the company shall incur no liability for any errors not corrected by the customer in proofs so submitted. Not withstanding any error that may appear in the printing, if those errors appear in the final approved proof, the liability shall rest with the customer who will be obliged to accept the printing and pay the account in full. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the company’s judgement, changes therefrom made by the customer shall be charged extra. 


The customer shall be responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, etc. The customer will indemnify the company and his agents from any claim arising thereof. OWNERSHIP Any material produced and the copyright thereof by the Company, whether speculatively or by specific commission and whether paid for, or not, shall remain the property of the Company and shall not in any way be reproduced or otherwise used without the Company’s written permission. 


Work may carry our company imprint unless it is specifically requested it be omited. 


 (a) Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due. 

 (b) On certain classes of work the company reserves the right to insist upon payment being received prior to commencement of work 

 (c) The responsibility for collection/delivery of goods lies with the customer. Any carriage arranged by the company is on the customer’s behalf and the printer is not liable for any delays arising out of that carriage. 

 (d) Should expedited delivery be agreed, an extra charge maybe made to cover any overtime or any other additional costs involved. 

 (e) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the company shall then be entitled to payment for work already carried out, material specially ordered and the other additional costs including storage.


No completion dates can be guaranteed unless the required completion date has been notified to and accepted by the company in writing. Although every effort will be made to meet such dates, due to the nature of the process, the company cannot accept any liability or consequential loss claims arising from such a completion date not being met other than to the extent of the refund of premium charges which have been paid. 


Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 percent for work in one colour only and 10 per cent for other work being allowed for overs or shortage (4 per cent and 8 percent respectively for quantities exceeding 50,000) the same to be charged or deducted. 


Any query regarding the condition of goods supplied should be made to the company verbally by 12.00pm on the working day following receipt of goods and confirmed in writing within 5 working days. Any query relating to invoices should be made to the company in writing within 8 working days of the invoice date. Any query regarding non delivery must be made within 14 days of the invoice date. Claims outside this limit will not be entertained. The company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible. 

As the products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the products once we have  commenced the contract i.e. we have confirmed your order in writing (by email). Once artwork has been uploaded, our automatic processes may make it very hard to cancel your order.  You have a 15 minute window to make changes to orders placed on the website.


The company shall not be liable for any loss to the customer arising from delay in transit not caused by the company. 

We retain the right to refuse the production of products where if in our opinion the produced content would not comply with acceptable content standards, in this case we will refund any sums already paid. Refunds will not be given for orders that have been accepted and put into production. Returns are not accepted unless we have given explicit written instruction to do so.


The company shall not be liable for any loss to the customer arising from delay in transit not caused by the company. 


All work originated by the company in the course of producing any job will be stored digitally and will remain their exclusive property, including the copyright thereon. Under normal circumstances, the standing material will be retained digitally for a period of 2 years after which time the company reserves the right to dispose of it. If required, duplicate copies can be supplied for an additional charge which will reflect the time required in copying and the copyright authorisation for the intended us. 


 (a) Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all property supplied to the company by or on behalf of the customer shall while it is in the the possession of the company or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly. 

 (b) The company shall be entitled to make a reasonable charge for the storage of any customer’s property left with the company before receipt of the order or after notification to the customer of completion of the work. 

 (c) Whilst every care is taken, the company and its agents cannot accept any responsibility for loss or damage to artwork, photographs, transparencies, etc. any liability shall be limited to the replacement cost of basic material. 


 (a) The company may reject any disks, paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional costs will be incurred if materials are found to be unsuitable during production and may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the company in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer. 

 (b) Where materials are so supplied, the company will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. 

 (c) Quantities of materials supplied shall be adequate to cover normal spoilage. 


If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person which has an act of bankruptcy petition issued against him, the company without prejudice to other remedies shall 

(i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out, (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and 

(ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts. 


 (a) The company shall not be required to print any matter which in its opinion is or may be of illegal or libellous nature or an infringement of the proprietary or other rights of any third party. 

 (b) The company reserves the right to refuse to print any matter which in its opinion, may be prejudicial or detrimental to the good of the company’s business. 

 (c) The company shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim. 


Every effort will be made to obtain the best possible colour reproduction on customer’s work but because of the nature of the processes involved, the company shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, original, transparency or digitally supplied image and the printed article. Customers who require colour reproduction of a specific standard and who wish to check the colour reproduction prior to printing, must order a colour machine proof, in writing when placing the order. This will be charged as an extra. It is the customer’s own responsibility to ensure that the colour photograph(s), transparency(ies) or disk(s) submitted are suitable for the work in hand. The company cannot accept liability for unsatisfactory results caused by unsuitable or inferior photographic originals or customer originated scans and reprographic work. 


The company shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure material required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the company elect to terminate the contract and pay for work done and material used, but subject thereto shall otherwise accept delivery when available. EAN Symbol When applying the EAN symbol or any other code on packaging, the supplier undertakes to apply the symbol or code according to specifications, and in addition to the respect the general requirements for application of the symbol or code. No liability is incurred concerning machine readability of the symbol or code. 


These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England. Overdue Accounts Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.